Frequently Asked Questions

We have gathered the most frequently asked questions for our support team at decopoli.com.tr. If you couldn’t find the answer to your question here, you can contact us through our contact page.

Fast Delivery

Products in stock are shipped within 3 business days.

14-Day Unconditional Returns

Applicable for all purchases.

Secure Payment

Our website has an SSL security certificate. Your credit card information cannot be accessed by anyone else.

How can I make a payment?

We offer bank transfer or installment options with credit cards.

Is shopping on decopoli.com.tr safe?

Our website has an SSL security certificate. Your credit card information cannot be accessed by anyone else. Your information is transmitted to your bank through a private encryption system, ensuring a secure transaction. Your credit card information is not stored by us.

Are your products guaranteed?

Yes, our products come with a 2-year guarantee.

When will I receive my products?

Your order will be delivered to your address within a maximum of 1 week from the order date.

I canceled my order; when will I receive my refund?

Once you have requested the cancellation of your order and the relevant products have been received by us according to the cancellation terms, your refund will be processed within an average of 3 – 5 business days through the payment method you used.

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